Quick AI Hyper-Automation
Quick AI transforms hospital access by automating bookings via WhatsApp and Telegram. Integrating with doctor calendars, this hyper-automation eliminated manual scheduling, driving a 60% increase in bookings and a 70% reduction in operational costs through administrative efficiency.
Problem Statement
Patients lack a streamlined portal to schedule appointments, check doctor availability, manage medical bookings, and receive instant help, decreasing overall hospital accessibility.
Goals
- Automate hospital bookings and patient coordination.
- Personalize communication with instant responses and clinical updates.
- Integrate calendar syncing and administrative tools.
- Enhance efficiency by AI hyperautomation workflows.
Product Overview
Quick AI Hyperautomation is a unified interface for patients, providing everything required to manage healthcare and appointments. Users can message to schedule visits, check doctor availability, review medical updates, and access guidance. The system also offers calendar syncing, reminders, and health alerts for a personalized experience including 24/7 availability and advanced context awareness.
With context awareness, instant AI assistance, and integration options for medical teams, the platform ensures every booking is efficient and effortless. Whether it’s managing urgent consults, navigating hospital services, or enjoying a seamless digital experience, Quick AI Hyperautomation is built to maximize patient satisfaction and throughput for all hospitals.
Responsibility
Tools
Design Process
The design process follows a structured approach: Understand user needs, define key features, ideate solutions, design the interface, and test for usability and performance. This ensures a user-centered, functional, and engaging app experience.
Understand
User Research
User Interview
Competitive Analysis
Define
User Personas
Empathy Map
User Journey
Ideate
Information Architecture
Design
Wireframe
Hi-FI Design
Prototype
Test
Feedbacks
Conclusion
Future Concept
Design Timeline
Target Audience
1. Hospital patients and clinical visitors (ages 18-60).
2. Medical centers seeking booking efficiency and engagement (ages 25-60).
3. Individuals interested in medical services, scheduling, and exclusive healthcare benefits (ages 18-80).
4. Users looking for a personalized and automated platform for hospital bookings and support (ages 18-80).
User Research
User research involved audits and interviews with hospital patients and staff, revealing a need for a streamlined platform. Users prioritized access to instant bookings, doctor availability, and medical reminders. Automated features and 24/7 availability were key desires for enhancing scheduling efficiency and support.
Competitive Analysis
Current medical booking tools lack a comprehensive platform integrating hyper-automation, real-time syncing, and personalized assistance. Competitors offer limited automation features, missing the opportunity for instant WhatsApp booking, tailored health alerts, and a seamless clinical experience.
Unique Features
- AI-powered assistant provides 24/7 instant booking support and personalized patient guidance documentation
- Direct calendar syncing increases operational speed with real-time slots and instant confirmations.
- Allows patients to access medical instructions and seamless updates on appointment.
- Hyper-automation unlocks administrative savings and clinical updates, reducing manual tasks by 70%.
Quantitative Research
The Quick AI Hospital Booking project aims to provide a seamless and personalized experience for patients and medical administrators. Our quantitative research involved understanding user needs and preferences through audits and data analysis, focusing on functionalities like instant bookings, calendar syncing, medical triage, and administrative efficiency.
Screeners
- Patients actively seeking a centralized chat interface for medical-related activities
- Individuals interested in managing appointments and subscribing for premium healthcare alerts.
- Users looking for exclusive health guidance materials and clinical availability.
- Enthusiasts who value instant response times and personalized medical support.
- Users aged 18-80 regularly engaging with digital communication platforms like WhatsApp.
Observations
80%
Showed interest in tracking appointment updates and accessing doctor availability conveniently
80%
Desired a 24/7 automated system to secure bookings without manual waiting times.
80%
Appreciated the option to access exclusive medical benefits and prep-instructions directly.
50%
Expressed preference for personalized health news and exclusive clinical content
50%
Indicated the need for calendar synchronization and patient profile management.
50%
Found AI-powered quick assistance valuable for an engaging and efficient experience.
1. Fragmented Booking Systems
Patients currently have to rely on multiple channels to access doctor availability, clinic hours, medical records, and appointment updates. This fragmented access to information creates confusion, delays, and unnecessary time spent searching for accurate healthcare guidance.
2. Lack of Personalized Care
Existing scheduling methods do not provide tailored information based on individual medical history, specialist needs, or urgent health requirements. Important updates, alerts, or clinical instructions are often generic and not customized to each patient’s specific medical situation.
3. Absence of Patient Value
There is a lack of structured digital tools or automated systems that recognize patient urgency. Patients want clearer advantages from hospital participation, such as exclusive health resources, 24/7 AI support access, or digital booking services that add tangible convenience.
User Journey Map
Persona: Carlos Martínez (Senior Specialist Physician)
User Journey Map
Persona: Sarah Johnson (Working Professional)
Key Takeaways
The Quick AI Hospital Booking Hub is engineered to centralize the patient experience by offering appointment registration, shift tracking, clinical guidance, and administrative rewards within one platform. Our research highlights the necessity for a personalized experience, addressing the frustrations patients face with current fragmented digital solutions. Features like digital booking support, health content, and patient management add value to the healthcare journey. Surveys revealed that 80% of users prefer a unified platform for convenience, while 50% emphasized the importance of loyalty points and personalized clinical updates. The platform caters to diverse personas—junior recruits, veteran specialists, and family-oriented administrators—ensuring inclusivity and engagement. This project redefines how medical enthusiasts connect with their professional hospital, enhancing both convenience and loyalty.
