AI-Driven Patient Experience & Acceleration Platform
Quickers empowers premium healthcare providers to scale conversion and patient loyalty through Human-Centric AI. By augmenting WhatsApp-driven workflows with deep tech, we accelerate decision-making and revenue growth without losing the essential human touch
Problem Statement
International clinics lose leads because patients compare multiple providers and delay decisions due to fear or lack of trust. Meanwhile, clinics struggle to scale their WhatsApp-driven sales teams without sacrificing quality or human authenticity
Strategic Goals
Increase close rates by 20–35% and shorten the decision cycle.
Standardize agent performance with real-time AI prompts and objection handling.
Reduce repetitive manual tasks and support costs via automated education.
Build long-term loyalty and referrals through AI-guided recovery tracking.
Overview
A Human-Centric AI platform that augments WhatsApp-driven medical sales to increase conversion and patient loyalty. Our deep-tech solution delivers an “invisible” intelligence layer, enabling premium clinics to provide clinical reassurance through AI-generated “Future Views” and standardized consultant responses.
By integrating the WhatsApp Business API with advanced predictive models, Quickers ensures international patients receive the trust and clarity they demand. This approach accelerates decision-making by 30% and boosts revenue without increasing headcount. Ultimately, Quickers transforms one-time procedures into long-term brand advocacy through proactive, AI-guided recovery and engagement.
Responsibility
Tools
Design Process
The design process follows a structured approach: Understand user needs, define key features, ideate solutions, design the interface, and test for usability and performance. This ensures a user-centered, functional, and engaging app experience.
Understand
User Research
User Interview
Competitive Analysis
Define
User Personas
Empathy Map
User Journey
Ideate
Information Architecture
Design
Wireframe
Hi-FI Design
Prototype
Test
Feedbacks
Conclusion
Future Concept
Design Timeline
Target Audience
Clinics in Lucerne and Zurich looking to scale without losing their human touch.
- Consultants using WhatsApp who need AI support to standardize high-quality performance and objection handling.
- Individuals comparing global clinics who require deep trust, transparency, and emotional reassurance before deciding.
- Professionals seeking to reduce repetitive tasks and lower support costs through AI-assisted education and follow-ups.
User Research
User research involved audits of international patient journeys, revealing a need for clinical trust. Patients prioritized emotional reassurance, medical transparency, and personalized follow-ups. Human-centric AI and consistent WhatsApp communication were key desires for accelerating high-stakes medical decisions and long-term brand advocacy.
Competitive Analysis
Current AI tools lack a comprehensive platform and immutable records. Competitors offer limited tracking features, missing the opportunity for instant and a seamless regulatory experience.
Service Name
Traditional Portal
Call Center
Basic Chatbot
Quickers AI
Service Info
Web-based booking system
Manual telephone scheduling
Simple lead capture tools.
Human centric AI layer
Prediction
Syncing
Alerts
Management
AI Assistant
Factory Info
Automation
Key Features
Human-Centric AI provides real-time sales assistance and personalized clinical “Future View” reassurance.
Direct IoT syncing increases operational speed with real-time readings and instant alerts.
Allows patients to access recovery guidance and personalized loyalty programs after their procedure.
Deep-tech automation unlocks revenue growth and clinical authority, reducing time-to-decision by 30%.
Quantitative Research
Quickers provides a high-trust experience for international patients and premium clinics. Our quantitative research involved analyzing WhatsApp-centric patient journeys, focusing on functionalities like AI-generated clinical reassurance, sales objection detection, automated recovery guidance, and long-term retention systems to drive sustainable growth.
Screeners
Stakeholders seeking a permissioned blockchain interface for real-time pharmaceutical tracking activities.
- Manufacturers interested in managing shipment pipelines and subscribing for automated temperature alerts.
- Distributors looking for verified product authenticity templates and global supply chain availability.
- Regulators who value instant audit response times and automated compliance reporting support.
- Patients aged 18-80 regularly engaging with digital health platforms for prescriptions and records.
Key Performance Metrics
2-4 Weeks to <48 Hours
Conversion rate uplift through AI-enhanced WhatsApp conversations.
2-4 Weeks to <4 Hours
Reduction in time required for onboarding new sales consultants.
$300M to $50M
Operational efficiency gains reducing the support cost per patient.
Monthly to Instant
Faster patient objection handling and clinical reassurance delivery.
24+ Hours to <15 Mins
Faster patient objection handling and clinical reassurance delivery.
7.3x ROI
Return on investment driven by revenue uplift, not headcount.
1. Higher Revenue & Speed
Achieves a 20–35% increase in conversion rates and a 30% faster time-to-decision
2. Sales Excellence
Standardizes agent performance through real-time AI objection detection and suggested responses.
3. Operational Efficiency
Lowers support costs by automating repetitive education and proactively flagging recovery issues.
4. Increased Lifetime Value (LTV)
Transforms one-time procedures into long-term relationships, resulting in higher referral rates and stronger brand advocacy.
User Persona: Marcus Thorne
Name:
Marcus Thorne
Age:
52
EDUCATION:
MBA in Healthcare Management
Job:
Clinic Owner & Medical Director
Location:
Dubai, UAE
HOBBIES:
Yachting, international networking, collecting watch timepieces
Bio
Marcus owns a high-end aesthetic clinic catering to international patients. While he is a skilled surgeon, his primary focus is now on scaling his business. He is frustrated by the “leakage” in his sales funnel and wants a system that ensures every lead is handled with the same premium care he provides in the operating room.
Personality
Visionary
Results-driven
Competitive
Decisive
Pain Points
High lead acquisition costs with inconsistent conversion rates from his sales team.
Lack of visibility into why international patients choose competitors over his clinic.
Difficulty maintaining a “premium feel” while trying to scale communication on WhatsApp.
Goal
Achieve rapid ROI by increasing conversion rates by 20–35% without adding more staff.
Standardize sales excellence using AI to ensure every consultant handles objections perfectly.
Strengthen global brand authority through data-driven transparency and superior patient follow-up.
User Persona: Sofia Chen
Name:
Sofia Chen
Age:
52
EDUCATION:
B.A. in Communications
Job:
Senior Patient Relations Coordinator
Location:
Istanbul, Turkey
HOBBIES:
Photography, yoga, learning new languages
Bio
Sofia is the bridge between the clinic and the patient. She manages hundreds of WhatsApp conversations daily, trying to build trust with nervous patients from different time zones. She loves helping people but feels overwhelmed by repetitive questions and the pressure to close deals quickly.
Personality
Empathetic
Multitasking pro
Communicative
Detail-oriented
Pain Points
Spending too much time answering the same recovery questions instead of focusing on new leads.
Feeling “stuck” when patients bring up complex medical fears or price objections.
Difficulty maintaining a “premium feel” while trying to scale communication on WhatsApp.
Goal
Reduce time-to-decision by using AI-generated “Future Views” to give patients immediate confidence.
Streamline daily workflow through invisible AI assistance that suggests the best responses in real-time.
Improve patient outcomes by using AI-guided recovery systems to flag potential issues before they escalate.
User Journey Map
Persona: Marcus Thorne (Clinic Owner)
Actions
Action 1
Action 2
Action 3
Action 4
Task List
Review monthly conversion metrics
Oversees integration with existing systems.
Audit patient retention and LTV
Monitor ROI of AI platform setup
Feeling
"Concerned about lead leakage"
Hopeful about seamless compatibility.
"Satisfied with brand advocacy"
"Confident in scalable growth"
Thoughts
"Why are our close rates so inconsistent?"
How will this affect system performance?
"Our referral rates are finally climbing."
"This tech respects the human decision."
Opportunities
Integrate objection detection
Standardize integration processes for efficiency.
Implement referral mechanics
Enhance predictive growth models
Actions : Action 1
Actions
Review monthly conversion metrics
Thinking
"Concerned about lead leakage"
Feeling
"Why are our close rates so inconsistent?"
Pain Point
Integrate objection detection
Opportunity
QR codes for instant unit authentication.
Actions : Action 2
Actions
Track real-time sales agent responses
Thinking
"Hopeful for agent consistency"
Feeling
"Can AI help my team handle objections better?"
Pain Point
Automate suggested responses
Opportunity
QR codes for instant unit authentication.
Actions : Action 3
Actions
Audit patient retention and LTV
Thinking
"Satisfied with brand advocacy"
Feeling
"Our referral rates are finally climbing."
Pain Point
Implement referral mechanics
Opportunity
QR codes for instant unit authentication.
Actions : Action 4
Actions
Monitor ROI of AI platform setup
Thinking
"Confident in scalable growth"
Feeling
Enhance predictive growth models
Pain Point
Enhance predictive growth models
Opportunity
QR codes for instant unit authentication.
User Journey Map
Persona: Sofia Chen (Senior Patient Coordinator)
Actions
Action 1
Action 2
Action 3
Action 4
Task List
Assesses current security infrastructure.
Oversees integration with existing systems.
Monitors threat landscape for vulnerabilities.
Refines protocols based on performance data.
Feeling
Determined to fortify our defenses.
How can we enhance team synergy?
Vigilant about potential intrusions.
Committed to adaptive security measures.
Thoughts
Is our architecture resilient to new threats?
Energized by collaborative efforts.
Are we detecting anomalies effectively?
Can we predict potential breach attempts?
Opportunities
Implement AI-driven threat intelligence.
Limited engagement from some partners.
Refine monitoring algorithms to reduce noise.
Develop predictive models for proactive defense.
Actions : Action 1
Actions
Conducts audits on onboarding processes.
Thinking
Are we capturing all necessary data points?
Feeling
Cautiously optimistic about the results.
Pain Point
Inconsistent verification protocols.
Actions : Action 2
Actions
Facilitates regular stakeholder meetings.
Thinking
How can we enhance team synergy?
Feeling
Energized by collaborative efforts.
Pain Point
Limited engagement from some partners.
Actions : Action 3
Task List
Access unit repair records
Feeling
Happy about data accuracy
Thoughts
This automation will be perfect for my staff!
Opportunities
More integrations for industrial items Introduce industrial resource packs
Actions : Action 4
Task List
Subscribe to AI health alerts
Feeling
Relieved to manage technical content.
Thoughts
The AI should help me stay organized.
Opportunities
Simplify automated management Enhance plant loyalty benefits
Key Takeaways
Quickers is a human-centric Deep Tech platform designed to accelerate patient decisions and maximize revenue for premium medical brands. By integrating invisible AI assistance directly into existing WhatsApp workflows, the platform solves the problem of inconsistent conversion quality and slow decision-making caused by patient fear.
Our research and implementation results show a 20–35% increase in conversion rates and a 30% reduction in time-to-decision. Key features—such as AI-generated “Future Views,” real-time objection detection, and automated recovery guidance—ensure that clinics maintain a premium experience from the first click to long-term loyalty. This approach transforms one-time medical procedures into sustainable, international growth through high trust and brand advocacy.
